Descripción del empleo
Goodyear – A global mobility company delivering trusted tires and services and advance technology solutions. Headquartered in Akron, Ohio, and established in 1898, Goodyear (NASDAQ: GT) is one of the world’s most recognized and respected brands supported by a diverse and global network of retailers focused on making tires easy to buy, own and recommend. Committed to enabling mobility now and in the future through technology and innovation, Goodyear is annually recognized as a top place to work with 74,000 dedicated associates guided by its corporate responsibility framework. Goodyear Better Future, which articulates the company’s commitment to sustainability. See what moves us to move you at linkedin.com/company/goodyear Inviting applications for the role Accountant II. Primary purpose of the position. The Billing & Claims Support Specialist will join an existing team specifically responsible for handling internal and external inquiries regarding Customer Billing for Wholesale Accounts. The position is responsible for managing a work queue of billing rejects to process these to invoice, daily, allowing for timely payment by producing accurate invoicing. From a customer service perspective, the position would be responsible for all aspects of billing and customer claim resolution. This position will focus on providing outstanding customer service to both internal and external customers. Identify and implement process improvements for existing operations. Primary Duties / Responsibilities Monitor and clear the Billing and claims queues on a daily basis focusing on accuracy of document presentment. Field incoming calls in a call center type environment, providing outstanding service to both internal and external customers. Keep Account manuals and billing notes up to date allowing for cross functionality Invoice claim processing and resolution. Maintain established accounts on an ongoing basis allowing for an automated billing process to execute accurate and timely billing. Education and certifications Required. Candidates must have a Bachelor’s Degree in accounting/finance or related field. Desired Prior dispute and billing knowledge. Experience Bachelor’s Degree in accounting/finance or related field. Good accounting, finance, or business experience. Knowledge, Skills and abilities Knowledge of computer systems: MS Office products, (especially Excel, Word, PowerPoint). SAP experience preferred. Analytical and problem-solving skills. Interpersonal skills that establish and maintain excellent relationships and credibility quickly. Ability to support accounting/finance decisions with logical evidence and persuasively present position. Ability to communicate or present information, both verbally and written effectively with all levels of the organization.
