Descripción del empleo
ABOUT THIS ROLE Agent onboarding Analyst will serve as a liaison between corporate office and field Sales Representatives to implement our prospective Agent applications. In addition, the ideal candidate will have strong analytical, prioritizing, interpersonal, and problem-solving skills while upholding accuracy in all processed information while adhering to deadlines . ROLES & RESPONSIBILITIES Review and analyze the accuracy information of new applications submitted by sales force Process and upload new applications in the system Update existing agents’ information Process Change of owner’s applications Update phone, fax and e-mail address of existing agents Update bank accounts Coordinate the Bank account request for new agents to Finance Operations Coordinate the equipment shipping for new agents to Web support Notify sales via e-mail about their activations Support sales with their applications & questions in a professional manner Identify opportunities to speed the review process Provide weekly/monthly and quarterly reports of applications processed REQUIREMENTS High school graduate and or some college preferred Excellent English and Spanish language skills Critical thinking using logic and reasoning to identify information incorrect and provide alternative solutions to move the application to the activation queue Uses different techniques to identify possible solutions and plans next steps. Analytical thinking to analyzing information and using logic to address work-related issues and problems Aligns individual work activities to the group making sure the applications are no left behind as per AOB policy Cooperation with others on the job and displaying a good-natured, cooperative attitude Communicates clearly to convince. Guide daily work in all AOB queues for the short/mid term Attention to detail, learning skills and decision making Giving full attention to what other people are reviewing and transferring to QA/Agent Setup Job requires being open to change and to considerable variety in the workplace Change adaptability and flexibility to work extended hours or weekends Greater aptitude for coaching, motivating, and interacting with work teams Ability to operate in a team environment Be able to communicate via e-mail Knowledge of Excel & Word PERKS AND BENEFITS Life insurance Partial Medical insurance Tuition Assistance Employee Stock Purchase Plan Growth Opportunities Check out our website to learn more about the company at: http://www.riamoneytransfer.com/ The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
