Descripción del empleo
🚨🌎 WE’RE HIRING: GLOBAL WORKFORCE REAL TIME ANALYST I! 📊⏱️ OPEN ONLY ONSITE IN EL SALVADOR The Functionary is looking for a Global Workforce Real Time Analyst I to join our growing team! 🚀 Are you experienced in Workforce Management, Real-Time Adherence, Intraday Scheduling, and Contact Center Operations ? 📈 If you enjoy analyzing data, monitoring performance, and helping teams achieve Service Level goals, this could be the perfect opportunity for you! 💼✨ 🎯 WHAT YOU’LL DO 🕒 Monitor real-time agent activity, schedule adherence, and operational performance. 📊 Analyze staffing levels, call volumes, traffic patterns, and workforce data. 📅 Manage and adjust intraday schedules based on business needs and operational demands. 📞 Support phone, live chat, and ticketing operations in an omni-channel environment. 📈 Prepare and distribute daily, weekly, and monthly workforce reports. ⏱️ Monitor and support goals related to Service Level, Not Ready Time, productivity, and Schedule Adherence . 🤝 Work closely with Supervisors, Team Leads, Managers, Schedulers, and Analysts. 📉 Analyze workforce metrics and recommend schedule or staffing adjustments when needed. 📋 Process workforce activities such as overtime, voluntary time off, call-ins, and sick days. 🔄 Provide backup support for Workforce Schedulers and other Workforce Management functions when needed. 🌟 WHAT WE’RE LOOKING FOR ✅ 1+ year of experience in Workforce Management within a Technical Support, Contact Center, Customer Support, or similar environment. 📊 Advanced Microsoft Excel skills , including the ability to analyze data and create reports and charts. 📈 Strong understanding of Real-Time Adherence and its impact on Service Level goals . ☎️ Knowledge of Contact Center Operations, contact flow, call volumes, staffing, and workforce metrics . 🧮 Strong analytical, mathematical, problem-solving, and critical-thinking skills. 🔍 Excellent attention to detail and commitment to data accuracy. 🗂️ Strong organizational and time-management skills with the ability to multitask and meet deadlines. 💻 Experience with Microsoft Office and Google Workspace . 🗣️ Strong written and verbal communication skills. 🌐 Experience with Workforce Management software is a plus! 📍 POSITION DETAILS 🏢 Work Location: On-site – El Salvado 🗓️ Schedule: Full-time availability required. The exact schedule will be provided later in the process. Operations run 24/7, so flexibility to work different shifts may be required. 💰 Salary: TO BE DISCLOSED UPON CONTACT 🗣️ English: Advanced English Level (C1) 📋 Contract Type: Long-Term Contract 💻 Equipment: Provided by The Functionary 📩 INTERESTED? APPLY NOW! Submit your up-to-date resume in English via: 📱 WhatsApp: +1 (945) 888-0926 🚀 If you have experience in Workforce Management, Real-Time Monitoring, Schedule Adherence, Intraday Management, and Contact Center Operations , we’d love to hear from you! #HiringNow #GlobalWorkforceAnalyst #RealTimeAnalyst #WorkforceManagement #WFM #WorkforceAnalyst #RealTimeManagement #ContactCenter #TechnicalSupport #DataAnalysis #Excel #CustomerSuccess #TheFunctionary #JobsInElSalvador #ElSalvadorJobs #OnSiteJobs #CareerOpportunity #JoinOurTeam
