Descripción del empleo
UnifyCX is looking for an extraordinary Trainer to join our motivated and ambitious team in San Pedro Sula, Honduras. What Will You Do? As a Trainer , you will play a critical role developing, delivering, and evaluating employee training programs across diverse departments. The ideal candidate should have a strong interest in continuous learning and development, excellent communication skills, and the ability to adapt training methods to suit different groups. Responsibilities Design, develop, and implement training programs for new and existing call center employees. Conduct engaging training sessions on customer service skills, product knowledge, company policies, and call center systems. Evaluate employee performance through assessments, call monitoring, and feedback sessions. Identify training needs and continuously update training materials to improve effectiveness. Collaborate with team leaders and managers to ensure training aligns with company goals. Develop and maintain training manuals, presentations, and e-learning resources. Who are you? At the heart of our company is a belief that people are our greatest strength—and our dedication to top-tier training reflects that. We’re looking for an energetic, resourceful, and driven individual who’s ready to grow with us. If you’re passionate about learning and development, thrive in a fast-paced environment, and want to make a lasting impact, this could be the role for you! To be considered, candidates are expected to have the following: Minimum 1 year of proven experience as a Trainer, Training Specialist, or in a similar role within a call center environment. Strong understanding of customer service principles, call handling techniques, and call center operations. Excellent presentation, coaching, and facilitation skills. Ability to create interactive and engaging training materials. Strong verbal and written communication skills. Who We Are UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. U nifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.
