Descripción del empleo
UnifyCX is seeking a detail-oriented Quality Assurance Analyst to join our team in San Pedro Sula. The ideal candidate will have experience as a Contact Center Quality Assurance Analyst and will be responsible for monitoring and evaluating the quality of customer interactions to ensure compliance with company standards and procedures. Key Responsibilities Developing and implementing quality assurance processes Monitoring and evaluating customer interactions Providing feedback and coaching to customer service representatives Identifying areas for improvement and implementing corrective actions Generating reports and analyzing data to track performance metrics The successful candidate will have strong analytical skills, excellent communication abilities, and a keen eye for detail. Experience in a contact center environment is preferred. Who We Are UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity
